MPX Gold Service and Support With the advanced technology in collision centers today, it is likely that you require hardware and software service and support from time to time, as well as preventive maintenance. MPX Gold Service and Support is a great choice when choosing your service provider; our technicians are experienced in both the collision industry and with the specialized software that collision centers require. When you become an MPX Gold Service and Support customer, you are entitled to a number of spectacular service features including: • Maximum 1-hour telephone response from one of our technicians as needed • 4-hour onsite response in major coverage regions • Quarterly maintenance cleanings of covered computer hardware • Scheduled preventive maintenance • Updates of CDs • Coverage of parts and labor • Optimization of systems as required • Support of all Mitchell approved and installed software • Discounts on hardware, training courses and seminars More than 150 customers have now realized the benefits of having dedicated service professionals. "We make money fixing cars, not fixing computers," says Bob Byers of Provincial Collision in Toronto. Adds Rick Furlong from Skill Craft Body Shop in Huntington Beach, "We can't afford to be down. When we used to go down for a day, it would cost us upwards of $10,000 in lost customers and productivity. With MPX Gold Service, we call and they're here. We've been really happy with the fast response."

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